Terms & Conditions
Payment
We require a 50% non-refundable deposit for all orders above $5,000. Orders below $5,000 are required to be paid in full. Production begins upon receipt of payment and a signed approval of all order details. The final balance is due when production is complete, and the product will ship once the final balance is paid in full.
We accept credit card, wire transfer, and check. Please make checks payable to Richard Watson and send to:
Richard Watson
7 Kent Street
Brookline, MA 02445
Returns
Because our work is made to order, we are not able to accept returns or exchanges. Orders cancelled prior to production are subject to a 10% cancellation fee. If production has begun, cancellations cannot be accepted.
Lead Time
Our lead times vary but are typically 12-14 weeks for made-to-order pieces, and 3-4 weeks for in stock items. Custom and contract orders may require longer lead times depending on the order complexity. Lead time begins with receipt of payment and signed approval of all order details.
Rush Orders
We will do everything we can to accommodate a rush order and will assess on a case by case basis. Rush orders require an additional fee of 15%.
Shipping
Shipping is arranged through Richard Watson unless otherwise specified. We require payment in full before any shipment is released for final delivery. Clients are responsible for verifying field measurements and confirming that pieces fit through doors, elevators, stairways, hallways and around corners.
Storage Policy
We offer 14 days of storage gratis upon completion of the order. After 14 days, there will be a $25 storage fee per day.
Damaged Goods
Please inspect goods for damage immediately upon delivery. In the case that any of your items arrive damaged, please notify us immediately. Please provide photos of the damage and any packaging if applicable. We cannot be responsible for damages reported outside of 24 hours of delivery. The original packaging must be kept on location for inspection by the carrier in order for the claim to be successfully processed.
Warranty
We offer a 1 year warranty for defects of workmanship. This warranty does not include: patina, damage caused by improper care, damage caused by environment or weather, damage caused by improper assembly or installation, damage caused by improper storage, and damage caused by standard wear and tear including scratches, dents, or stains.
Customization
We welcome custom inquiries and commissions, please reach out directly for more information and for custom quotes. Our work is suited for commercial environments, and we can accommodate larger quantity production.
Trade
We extend a 15% discount to members of the design trade. To apply for a trade account, please complete our trade application here or reach out to us directly at info@richard-watson.com.